How to Log In

Before you start

• Your work email and password
• If your account has two-factor authentication (2FA), your one-time code
• A supported browser: latest Chrome, Safari, Edge, or Firefox

Quick Start (TL;DR)

1. Go to app.leadwireapp.com.
2. Enter your email and password.
3. Click Log in.
4. If prompted, enter your 2FA code.
5. You’ll land on your Dashboard.

Full Steps

1. Open app.leadwireapp.com in your browser.
2. On the Log in screen, type your work email (e.g., jane@company.com).
3. Enter your password.
4. Click Log in.
5. If your account uses 2FA, enter the 6-digit code received on your email and select Verify.
6. First time only: you may be asked to accept Terms and confirm your profile.
7. You’ll be redirected to the Dashboard.

First-Time Account Activation (Invited Users)

1. Open the invitation email with subject “You’re invited to LeadWire.”
2. Click Activate your account.
3. Set a password (follow on-screen requirements).
4. (Optional but recommended) Enable 2FA.
5. Click Create account — you’ll be logged in.

Forgot Your Password?

1. On the Log in screen, click Forgot password?
2. Enter your email and click Send reset link.
3. Check your inbox and open “Reset your LeadWire password.”
4. Click Reset password, create a new password, and save.
   Tip: If you don’t see the email within a couple of minutes, check Spam/Promotions.

Sign Out

• Click your profile avatar (top-right) → Sign out.
• For security, inactive sessions may auto-sign out after a period of inactivity.

Troubleshooting

• “We couldn’t find an account with that email.”
  Confirm you’re using your work email. If you’re new, ask your admin to invite you.
• “Incorrect password.”
  Use Forgot password? to reset. Avoid copy/paste spaces.
• Not receiving emails (invites or resets).
  Check Spam/Promotions. Add no-reply@leadwireapp.com to your safe senders. If your IT blocks links, ask them to allow LeadWire emails.
• 2FA code not working.
  Ensure your device time is set to Automatic. Request a new code and try again.
• Page won’t load or keeps spinning.
  Refresh. Try an incognito/private window. Clear cache. Ensure you’re on the latest browser version.
• Still stuck?
  Contact support@leadwireapp.com with your email, company name, and a screenshot of the error.

Security Best Practices

• Use a unique password you don’t reuse elsewhere.
• Enable 2FA for stronger protection.
• Sign out on shared devices.

Admins: use role-based access and remove former users promptly.