The Billing section shows your plan, usage/credits, payment method, and invoice history.
Access Billing
- On the left menu, scroll to the bottom and click your name/email.
- In the menu that opens, click Billing.
Your Plan (top-left card)
- Plan name & price – Monthly cost of your current plan.
- Next invoice date – When you’ll be billed next.
- Usage / Credits toggle – Switch between two views of your account consumption.
Usage view
Displays the total usage of your plan (all credit types used):
- Campaigns – Credits consumed by sent SMS/MMS.
- Auto-reply – Credits used by opt-in/welcome or automated replies.
- Inbox – Credits used by 1:1 messages you send.
- Total credits – Sum of credits used for this brand.
- Total Usage Across All Accounts – If you have multiple brands/sub-accounts, this shows the global total used across all of them.
- Change Plan – Click to switch to a different plan.
Credits view
Shows remaining and rollover credit balances:
- Your Monthly Plan Credits – Total credits included in your plan for the current period.
- Remaining credits – What you have left to use before the reset.
- Resets on – The date your monthly credits renew.
If your account has Rollover Credits:
- Rollover Credits – Balances roll over month to month, never expire while the account is active, and are used before plan credits.
- Total Available Credits – Combined total of rollover + current plan credits.
Payment Method (top-right card)
- View your current card on file.
- Click Add Payment Method to add a new card. A secure pop-up will prompt for card details.
Billing History (bottom section)
A table with your past invoices:
- Invoice Date | Description | Status | Billing Period | Amount | Links
- Use the links to download Invoice and Receipt.
Note for sub-accounts: If sub-accounts are managed separately, each will display its own Billing History. If billing is managed at the main account, history will appear only on the main account.
Tips
- Watch Remaining credits to avoid throttling sends late in the cycle.
- If you consistently run out, click Change Plan to scale up.
- Keep a valid payment method on file to prevent service interruptions.
Troubleshooting
- Can’t add card: Recheck number, expiry, CVC, and billing ZIP; try another card if needed.
- Usage looks off: Confirm which view you’re on (Usage vs. Credits) and whether totals include all accounts.
- Missing invoices: Verify whether billing is handled by the main account vs. the sub-account.
